Frequently Asked Questions

We've attempted to answer the most frequently asked questions here. If your question is not answered, please email support [at] canadianprescriptionsavers [dot] com or call us toll free Monday through Friday from 9am until 5pm Central Standard Time at 1-877-771-7792.

Who is Canadian Prescription Savers?
How do I order from Canadian Prescription Savers?
Why should I order from Canada?
Are Generics from Canada safe?
Why are your prescription prices so low?
How much money will I save?
Are all drugs less expensive in Canada?
How does the quality of Canadian medications compare to American medications?

Can you fill prescriptions from American doctors?
Are all American drugs available?
Why do some drugs have different names in Canada?
What is the difference between a brand name drug and a Generic drug?
Can I buy Valium, Tylenol #3, or similar medications from your pharmacy?
Why can Canadian Prescription Savers only fill a prescription for a maximum of 3 months?
Is there a limit on how much I can buy?
Is the dispensing fee charged for each prescription?
Will you accept my insurance policy?
What do you accept for payment?
I'm a new customer, how do I get started?
What information does Canadian Prescription Savers need from me so that my order will be processed as fast as possible?
How long will my order take to process?
Do I get charged a shipping charge for every prescription?
What can slow down the process of my order?
What is your return policy?

Who is Canadian Prescription Savers?

Canadian Prescription Savers, Ltd. is a Canadian owned and operated company with pharmacies in the Province of British Columbia, Canada. We have proudly been providing mail order prescription services to citizens of the United States since 1999.

In Canada, the Government (NOT the Drug Companies), regulates prices on all medications, which typically cost about half the price of the same drug in the U.S. (where the Drug Companies set the prices). Canadian Prescription Savers fills orders through its wholly owned pharmacies or through approved pharmacies in Western Canada. All pharmacies filling orders for Canadian Prescription Savers are properly licensed by the appropriate governing bodies in their respective jurisdictions.

All prescriptions are filled by Canadian licensed pharmacists and Canadian licensed technicians. We ship over 5,000 medications to The United States. If you'd like prices on our other medications, please call 1-800-Pills-81 (1-800-745-5781) from 9am until 5 pm Pacific time zone.

Our main office is located within a pharmacy in Vancouver, BC, just north of Seattle. We do not ship narcotics or controlled drugs and all orders require a valid prescription. For more information on our company, please visit the 'About Us' page here.

[top]

How do I order from Canadian Prescription Savers?

The ordering process is simple. You are required to have a prescription from your doctor. We do require that an 'Order Form' containing some of your personal health information be filled out and returned to us with your prescription. If you’re ordering online, search for your medications at the “RX Price Search” page. Add the items you want to your shopping cart and continue through our online checkout. You’ll fill out an “Order Form” during the checkout procedure that will include the required health information. The order form can be filled out and submitted online, printed from our site and faxed back to us, or we can mail forms out to you. All forms and required prescriptions can be emailed, faxed or mailed to us. Once we've received your forms and prescription, we'll contact to you to let you know they've arrived. We then have a Canadian Doctor review your information and prescription before our pharmacist can fill it. Your order will be shipped the following day and you'll receive it in less than 10 days. For refills, you can call our toll free line. Refill Orders placed before noon Pacific time will be shipped the same day. For forms and ordering information, please visit our How To Order page or call 1-800-Pills-81 (1-800-745-5781).

[top]

Why should I order from Canada?

Canadian prescription medicines are approved by Health Canada, the equivalent to the FDA. Health Canada meets or exceeds all FDA Standards. This means that all medications purchased from a Canadian Pharmacy are just as good as those purchased in The United States. Only trained and licensed professional Pharmacists and Technicians can dispense prescriptions. All pharmacies must be licensed by local governing bodies.

[top]

Are Generics from Canada safe?

Generic drugs, which are commonly purchased from online Canadian pharmacies, are of the highest standard in the world. When purchasing your prescriptions from an online Canadian Pharmacy you will notice that generic versions of many popular brand name drugs are readily available. Generic drugs are basically carbon copies of brand name drugs that are manufactured by multiple drug companies after the patent for the drug has expired or found invalid. It is a fact that Canadian generic versions of brand name Canadian drugs sold by pharmacies in Canada are identical to the original brand name versions. In fact, Canada's generic drug standards insist that generic drug manufacturing standards are equal to their brand name counterparts. This means that generic Canadian drugs are of the exact same quality as brand name drugs and just as safe!

[top]

Why are your prescription prices so low?

The Canadian government limits how much pharmaceutical manufacturers can charge for brand-name and generic drugs when they are approved, and caps subsequent price increases.

[top]

How much money will I save?

The savings on prescription medications at Canadian Prescription Savers range from 17% to 82% based on published US based prices from some of the largest pharmacy chains. Most patients save 40-70% on their prescriptions, which can be hundreds of dollars per order.

[top]

Are all drugs less expensive in Canada?

No. The majority are less expensive, but there are exceptions.

[top]

How does the quality of Canadian medications compare to American medications?

The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in the US. Some of the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada. Generic medications are all manufactured in Canada under Canada's stringent requirements.

[top]

Can you fill prescriptions from American doctors?

Yes, we can once a Canadian doctor has reviewed your forms and approved the prescription under his/her Canadian license. There is no charge to you for this service.

[top]

Are all American drugs available?

No, not all drugs available in the United States are available in Canada.

[top]

Why do some drugs have different names in Canada?

These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example, Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).

[top]

What is the difference between a brand name drug and a Generic drug?

A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.

[top]

Can I buy Valium, Tylenol #3, or similar medications from your pharmacy?

No, we legally cannot ship any narcotic or controlled substance across the border. We also will not sell any habit forming medications.

[top]

Why can Canadian Prescription Savers only fill a prescription for a maximum of 3 months?

Due to regulations put into place by the FDA, American citizens are only allowed to import a maximum of 3 months worth of medication for personal use. Any amount above this 3 month limit is not considered "personal use".

[top]

Is there a limit on how much I can buy?

Yes, you may purchase only a maximum of a 3 month supply of each of your medications, provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.

[top]

Is the dispensing fee charged for each prescription?

Our dispensing fees are included in our prices.

[top]

Will you accept my insurance policy?

Unfortunately, the insurance plans are not set up to accept claims from a Canadian pharmacy. You will be issued a receipt with your prescription that you may submit to your insurance company, but there are no guarantees whether you can be reimbursed or not.

[top]

What do you accept for payment?

Canadian Prescription Savers accepts VISA, American Express, and MasterCard. If you're submitting your order by fax or mail, you may pay by certified check or money order. We do accept Personal Checks made payable to “Canadian Prescription Savers”, but check processing times will delay your order an additional 7 days. Please contact us at 1-800-Pills-81 (1-800-745-5781) for more information on check and money order purchases.

[top]

I'm a new customer, how do I get started?

Detailed ordering instructions can be found on our How to Order page.

[top]

What information does Canadian Prescription savers need from me so that my order will be processed as fast as possible?

We need from you:

1 - An 'Order Form'. You can submit this to us in 1 of 3 ways:

  1. Search for your medications at the RX Price Search page. Add the items you want to your shopping cart and continue through our online checkout. You’ll fill out an Order Form during the checkout procedure that will include the required health information.
     
  2. Print it from our Web site by downloading the PDF or the Word document, complete it, and fax it to us toll free at 1-800-Pills-41 (1-800-745-5741).
     
  3. Print it from our Web site by downloading the PDF or the Word document, complete it, and mail it directly to our pharmacy:

    Canadian Prescription Savers
    239 S.E. Marine Drive
    Vancouver, BC
    V5X 2S4
    Canada

2 - A valid American prescription. You can submit the prescription information to us in 1 of 4 ways:

  1. Scan and email the prescription to support [at] canadianprescriptionsavers [dot] com
     
  2. Fax the original prescription, that has been signed by your doctor, to us toll free at 1-800-Pills-41 (1-800-745-5741).
     
  3. Mail your prescription directly to our pharmacy at the following address:

    Canadian Prescription Savers
    239 S.E. Marine Drive
    Vancouver, BC
    V5X 2S4
    Canada
     
  4. Provide us your doctor's name, phone number and fax number so that we may contact them to get a copy of the prescription (please note: choosing this option can take up to one week longer to process).

[top]

How long will my order take to process?

It takes 1 business day to process your prescriptions once we have your COMPLETE Order Form and your VALID American prescription, plus 7 to 10 business days for shipping.

[top]

Do I get charged a shipping charge for every prescription?

Shipping charges for Canadian Prescription Savers are $9.95 per package (not per drug) for prescription items.

[top]

What can slow down the process of my order?

At Canadian Prescription Savers, our goal is to get your medications processed within 1 business day, and 7-10 business days for shipping. Sometimes, this process can be slowed down slightly if:

a) We have to contact your doctor or pharmacy to get a copy of the prescription. Sometimes your local pharmacy or doctor may not get back to us right away, and this will therefore slow down the process. It helps if you are able to speak to your doctor or pharmacist to remind them to send out a copy of your prescription as soon as possible.

b) Your credit card information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms.

[top]

What is your return policy?

All of our prescriptions are filled in the province of British Columbia, and as such we must follow all applicable laws. The law states: The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication. We cannot accept returns, however all orders erroneously shipped will be reimbursed or refilled correctly.

[top]